I received someone else’s order/item.

Modified on Wed, 24 Apr at 3:38 PM

We’re very sorry to hear that there’s been a mix-up. Please get in touch with our support team by clicking HERE with your order ID and pictures of the following:



  • Incorrect item
  • The received packaging including the detailed shipping label
  • The label code on the transparent bag


Once you’ve sent this information to our support team, we will send you a replacement or issue a refund.


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