The tracking information for my order stops updating

Modified on Wed, 24 Apr at 3:29 PM

It is normal that your shipment has been delayed in updating tracking information for a few days. Most of the time the latest updates will appear after that. 


This can be due to (but not limited to) weather incidents, customs clearance, or carrier backlogs. Some carriers take a longer time for updated tracking information, especially international shipments. 


If your order hasn’t been updated for more than 15 days for orders within the US and more than 25 days for international ordersplease Contact us for further support.

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